Privacy Policy

This Privacy Policy explains how we at Hygieia by Dr. Vineet Kapoor (collectively, “Hygieia App”, “Company”, “we”, “us”, or “our”) collect, use, share, and process your information that you provide to us through your use of the app and website in the course of providing services (“Services”) as defined in the Terms and Conditions.

Please use our Services only if you agree to the use of your information in accordance with the terms set out below in this Privacy Policy.

1.1 What is Personal Information?

Personal information is information that can be used to directly or indirectly identify you.
It includes de-identified data that, when linked to other information available to us, would enable us to identify you.
Personal data does not include data that has been irreversibly anonymized or aggregated.
By clicking “I accept” when downloading the app or proceeding to the website, and/or using our services, you voluntarily provide personal information, including medical and financial information, and consent to its collection, use, and disclosure in accordance with this Privacy Policy.

1.2 Types of Personal Information We Collect

When you sign up, register, or use our Services, we may collect:

Contact information: Name, address, contact details, email ID, phone number
Demographic information: Gender, age, date of birth
Usage data: Search history and appointment history
Financial information: Bank account, credit card, debit card, billing details
Technical data: Browsing history, referring URL, IP address, operating system, browser, ISP
Medical records and history: Voluntarily provided by you or generated through use of the app/website
Health-related data: Physical, physiological, and mental health condition
Insurance details: Insurance carrier and plan information
Other information: Any additional data you voluntarily provide to Hygieia

1.3 Source of Data Collection

Information voluntarily provided by you through the app, website, email, calls, chat, or other communication
Information collected from partner healthcare service providers you authorize
Data from group companies, affiliates, associates, subsidiaries, or joint ventures where you have given consent

1.4 How We Use Your Personal Information

Registration, identification, communication, and fulfilment of Terms and Conditions
Offering personalized Services and targeted healthcare and wellness plans
Creating and maintaining electronic health records
Processing orders placed using our Services
Improving products and services
Research, analysis, and development of commercial solutions
Addressing requests, queries, complaints, and customer care activities
Investigating, enforcing, and resolving disputes
Sending notices, alerts, promotions, offers, and updates
Sharing information with chosen healthcare providers as instructed by you

1.5 Disclosure and Transfer of Personal Data

We may disclose or transfer your personal information to the extent permitted by applicable law, including to:

Service Providers: Hosting, storage, analytics, customer support, email, surveys, software, and payment partners
Business Affiliates: Group companies, associates, subsidiaries, joint ventures, and affiliates
Healthcare Service Providers: Doctors, hospitals, clinics, diagnostic centers, chemists, and related providers chosen by you
Law Enforcement Agencies: Where required by law or pursuant to lawful requests
Third Parties: Contest/survey partners, advertisers, research firms, and similar entities using anonymized/aggregated data

1.6 Your Rights

You may request access, correction, amendment, or deletion of your personal information.
You may withdraw consent to our use of information previously provided.
We may restrict or deny services where information is necessary for service delivery and consent is withdrawn.

Contact us for such requests at:
Address: Shop No. 13 A, 3rd Floor, Metro Plaza Bittan Market, Bhopal, Madhya Pradesh, 462021
Email: hygieia@uxtechnologies.in

1.7 Data Retention Policy

We retain personal information only as long as necessary to provide Services or as required by law.
We may retain de-identified or anonymized data for research and analytical purposes.
If you close your account, we may delete your data unless retention is required for legal, fraud prevention, or legitimate purposes.

1.8 Information Security Policy

We use reasonable technical, administrative, and physical safeguards to protect your data.
Third parties with whom data is shared are required to maintain reasonable security standards.
We are not responsible for unauthorized access caused by third-party actions or compromise of your own devices.

1.9 Third Party Websites and Services

Our website and app may contain links to third-party services. Use of such websites or services is at your own risk. Please review their privacy policies before using them.

1.10 Changes to this Privacy Policy

We may revise or update this Privacy Policy from time to time.
Your continued use of the Services after changes take effect means you accept the revised Privacy Policy.
If you do not agree, you should stop using the Services and contact us to close your account.

Terms and Conditions

1. General

HYGIEIA provides services through its app and website subject to these Terms and Conditions and the Privacy Policy.
This Agreement governs your use of HYGIEIA’s subscription services and related offerings.
This Agreement is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.

2. Who We Are

The domain hygieia.co.in and mobile applications under “HYGIEIA by Dr. Vineet Kapoor” are owned and operated by Dr. Vineet Kapoor. The software and web portal are intended for use by individual customers and healthcare providers.

Your access or browsing of the HYGIEIA platforms indicates agreement to these terms.
We may update these Terms and Conditions from time to time.
You may contact us at hygieia@uxtechnologies.in with any questions.

Eligibility

You must be at least 18 years old, or use the platform under supervision of a parent or guardian.
You must be legally competent to contract and use the Software and Services.
You must not have been previously suspended or removed by HYGIEIA.

3. Your Use of HYGIEIA Platforms

You agree to provide accurate and complete information.
You may access platform content only for availing Services, subject to these terms.
You may not reproduce, distribute, modify, reverse-engineer, or exploit the platform without written permission.
You are responsible for maintaining confidentiality of your login credentials.
You may request deletion of your information by emailing us.
We may suspend or terminate access if you breach these Terms.

4. Prohibited Content

You must not upload or share content that:

Belongs to another person without authorization
Is harmful, defamatory, obscene, pornographic, invasive of privacy, hateful, or unlawful
Infringes intellectual property rights
Contains malware, viruses, or malicious code
Impersonates another person or misleads recipients
Threatens public order, security, or sovereignty

5. Limitation of Liability

Healthcare services are provided by the selected healthcare service provider, not by HYGIEIA.
HYGIEIA does not provide medical or diagnostic services.
HYGIEIA disclaims warranties of merchantability, fitness for a particular purpose, and non-infringement.
HYGIEIA is not liable for direct, indirect, incidental, consequential, or punitive damages arising from your use of the platform.

6. Data & Information Policy

We respect your privacy rights. Please refer to our Privacy Policy for details on how personal information is collected and used.

7. Intellectual Property and Ownership

All copyrights, trademarks, and intellectual property rights in platform materials belong to HYGIEIA or its licensors.
No use of HYGIEIA intellectual property is permitted without prior written authorization.

8. Other Conditions

Pricing and Payment

Fees are decided by the Company and may change with prior notice.
Payment must be made in advance or as otherwise agreed.
Fees once paid are generally non-refundable, except where specifically stated.
Late charges of 18% per annum may apply to overdue payments.

Accuracy of Information Displayed

We make reasonable efforts to display accurate information provided by third parties.
Users should conduct their own due diligence before relying on third-party information.

9. Third Party Links and Resources

Links to third-party sites are provided for information only.
We do not control or endorse third-party content or services.
Your use of third-party links and services is at your own risk.

10. Events Beyond Our Control

We are not liable for delays or failures caused by events beyond our reasonable control, including strikes, natural disasters, war, acts of government, internet outages, epidemics, and similar force majeure events.

11. Applicable Legislation and Jurisdiction

These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Bhopal.

12. Further Limitation of Liability

In no event shall HYGIEIA’s aggregate liability exceed Rs. 1000/-.
HYGIEIA is not liable for failures, cancellations, rescheduling, or actions of healthcare service providers.

13. Indemnity

You agree to indemnify and hold harmless HYGIEIA and its affiliates, officers, employees, consultants, licensors, and agents from any claims, losses, liabilities, damages, and costs arising from your use of the Services, breach of these terms, or violation of applicable law or third-party rights.

14. Term, Termination & Disputes

This Agreement remains in force for as long as you use the Software or Services.
You may terminate your relationship with HYGIEIA by providing 30 days’ prior written notice.
HYGIEIA may terminate or suspend access for breach of terms, legal risk, or other valid reasons.
After termination, certain obligations survive by their nature.
All disputes remain subject to the exclusive jurisdiction of courts in Bhopal, Madhya Pradesh.